Accessibility statement of the mobile application

The mobile application is partially compliant with the Act on the digital accessibility of websites and mobile applications of public entities due to the non-compliances listed below.

Inaccessible content

• On some screens (e.g. “Communication settings”) the back button is labelled “(tabs)” instead of the name of the previous screen. Screen readers read out this technical name.
• The app has not yet been tested with the VoiceOver (iOS) and TalkBack (Android) screen readers.
• The app has not been checked with the largest text size set in the phone system; screen elements may then overlap or be cut off.

All functions of the app — booking an appointment, reporting special needs, a copy of your data, contact with the practice — are also available in the patient panel at https://www.medident.net.pl and by phone, SMS and e-mail.

Accessibility features of the app

• Choice of contact channel: e-mail, phone or SMS.
• Increased spacing in lists (Profile → Communication settings → Appearance).
• Reporting special needs when booking and in the profile.

Date the statement was drawn up: 1 July 2026.

Date of the last review of the statement: 1 July 2026.

Deklarację sporządzono na podstawie samooceny przeprowadzonej przez MEDIDENT Jakub Koynov.

The app does not use additional keyboard shortcuts or non-standard gestures. It works with the standard gestures of the system and of the screen reader.

If you experience accessibility problems with the mobile application, please contact us. The contact person is Małgorzata Bilska, e-mail address kontakt@medident.net.pl. You can also call +48 71 317 88 24 or send an SMS to +48 886 017 726. The same channels can be used to request inaccessible information and to demand that accessibility be ensured.

Everyone has the right to request that the digital accessibility of the website, the mobile application or any of their elements be ensured. You may also request that information be made available through an alternative means of access, for example by reading out a digitally inaccessible document or describing the content of a video without audio description.

The request should contain the details of the person making it, an indication of the website or mobile application concerned and a method of contact. If the person making the request indicates a need to receive information through an alternative means of access, they should also specify the form of presenting that information that is convenient for them.

MEDIDENT fulfils the request without undue delay, no later than within 7 days of the request being made. If this deadline cannot be met, we inform the person making the request without delay when it will be possible to fulfil it; this period may not exceed 2 months from the date of the request. If ensuring digital accessibility is not possible, we propose an alternative means of access to the information.

If the request to ensure accessibility or an alternative means of access to information is refused, the person making the request may lodge a complaint concerning the digital accessibility of the website, the mobile application or their element. The complaint is submitted to MEDIDENT Jakub Koynov through the same channels as the request. After this procedure has been exhausted, an application may be submitted to the Commissioner for Human Rights (www.rpo.gov.pl).

Accessibility statement of the MEDIDENT website: https://www.medident.net.pl/accessibility/statement

The MEDIDENT practice is located at ul. Kolejowa 4 in Miękinia (55-330), on the ground floor of the building, next to the railway station.

• Getting here. The “Miękinia – stacja PKP” bus stop is about 120 metres from the practice, Miękinia railway station about 200 metres. Detailed directions are on the “Contact” page.
• Parking. There is a car park by the building with a bay for people with disabilities.
• Route to the entrance. A pavement and a ramp meeting the technical requirements lead from the car park to the door.
• Entrance. The entrance door is over 100 cm wide. There is a bell at the entrance to call for assistance.
• Interior. All rooms for patients are on the ground floor — there are no stairs and no lift. The door to the surgery is 90 cm wide.
• Reception. The counter has a lowered section for wheelchair users and people of short stature.
• Surgery. The dental chair is lowered electrically.
• Toilet. There is a toilet for people with disabilities with an area of over 10 m².
• Signage. The rooms are marked in Braille. There is no tactile map in the practice — a receptionist will describe the layout of the rooms and accompany you to the surgery.
• Assistance dog. You may enter the surgery and all rooms with an assistance dog.
• Assistance. On request a member of staff will meet the patient at the entrance, accompany them to the surgery and help them move to the chair.

Contact with the practice. You can book an appointment and handle your matter without a phone call:

• phone: +48 71 317 88 24,
• SMS: +48 886 017 726,
• e-mail: kontakt@medident.net.pl,
• the contact form and online booking on the website,
• the MEDIDENT mobile app,
• in person at the reception desk: Monday to Friday 11:00–19:00, Saturdays 10:00–14:00.

Facilities on site:

• an induction loop,
• a computer with a screen reader for reading and filling in documents,
• recommendations and documents in easy-to-read text (ETR) and in large print,
• the presence of a support person in the waiting room and in the surgery,
• quiet hours on Mondays 11:00–13:00,
• extended appointment time at the patient’s request.

Polish Sign Language. The practice does not currently provide a PJM interpreter. Deaf people can contact the practice by SMS and e-mail, and during the visit we provide written communication. The PJM interpreter service will be launched as part of the “Accessible dentistry” project; we will update this statement then.

Information on the website. Information about the practice is available as machine-readable text and as easy-to-read text. A recording in PJM is in preparation.

Staff. Part of the team has completed training in serving patients with special needs.

Reporting special needs and requesting accessibility. A need for support or a request to ensure architectural or information and communication accessibility can be submitted through the form on the website, in the app, by phone, SMS, e-mail or in person. Requests are received by the accessibility coordinator Małgorzata Bilska during the practice’s opening hours. We reply within 3 working days, through the channel indicated by the person making the request.